Contact Schneider Electric either by filling out the below form, going to Schneider-Electric.com or downloading the Customer Care App for iOS or Android

Find your meter's documentation by following one of the links below or by downloading the Customer Care App for iOS or Android and using it to scan any of the QR codes on your meter.

You can access Meter Insights from your smartphone, tablet or PC connected to the internet, either by scanning any QR screen on your meter or by entering meterinsights.schneider-electric.com in your browser's address box. Once you have registered a Meter Insights account, you can access the historical data scanned from any of your devices. Learn more about using Meter Insights by reviewing the Quick Start Guide

The settings menu of Meter Insights allows you to configure:

Meter Insights generates notifications by analyzing the data embedded in your meter's QR codes. Notifications are typically included with each scan description and are visually indicated by a notifications icon in the upper corner of the Meter Insights browser window. These notifications will provide you with information you can act on, such as troubleshooting your system and improving your energy efficiency. Refer to the specific help article for learning more about turning notications ON/OFF. You can also contact Schneider Electric for support with any notification.

Meter Insights shows you how individual parameters are trending by comparing the most recent scanned value for each parameter to the previously scanned value of that same parameter. These trends can give you an indication of issues or opportunities in your energy use.

Log charts are generated from scans of Log QR screens on your meter. There is one QR screen for each parameter that the meter logs. Depending on the logging interval selected when your meter's data logs were configured, each scan of one of the Log QR screens uploads the most recent logs of that parameter to Meter Insights.

Meter Insights allows registered users to share scans with each other.

The Reporting functionality is available to registered users of Meter Insights. Reports are based on the data values captured through your QR code scans. Report types include Alarms, Basic, Demand, Energy, Info, Logs, and Power Quality. You can select a report type, date range, and any of a variety of data values to include in a report. Any report that you generate is displayed on your screen. The report can also be exported to a .CSV file. Learn more about generating and exporting reports by reviewing the Quick Start Guide.

Tracking Peak Demand is important for commercial and industrial businesses as utilities typically include a "demand charge" when billing large power consumers. The demand charge is based on the Peak Demand that occurs during the billing period.

Most utilities offer an incentive to their customers to keep electrical efficiency (measured by Power Factor) high. These incentives require that customers maintain their Power Factor above a certain threshold (often 0.9) to avoid incurring penalties.

Power electronic devices that have rapid and frequent load variations have become abundant today due to their many process control related and energy saving benefits. However, they also bring a few major drawbacks to electrical distribution systems such as harmonics (measured as Total Harmonic Distortion, or THD) which may disrupt normal operation of other devices and increase operating costs.

Voltage Unbalance occurs when the voltages on the electrical phases in your power system are not equal. This issue is a leading cause of motor overheating and premature failure.

Current Unbalance occurs when the currents on the electrical phases in your power system are not equal. This issue is a leading cause of motor overheating and premature failure.

Current levels in your system must be below the rating for your circuit breakers to avoid tripping the breaker. In many facilities, Average Current levels are kept below 80% of the circuit breaker rating, to avoid nuisance tripping and power outages.

Navigate to the Maintenance menu on your meter's front panel to configure basic setup parameters, such as your system frequency. For further information, access a pdf of your meter's User Manual linked below.

Navigate to the Maintenance menu on your meter's front panel to configure basic setup parameters, such as setting your meter's clock. For further information, access a pdf of your meter's User Manual linked below.

Navigate to the Maintenance menu on your meter's front panel to configure basic setup parameters, such as setting your meter's clock. For further information, access a pdf of your meter's User Manual linked below.

Access your meter's User Manual linked below and go to the section explaining alarms. Contact Schneider Electric for help with managing your alarms